Arihatne Vega
CD Exchange
Killeen,TX
1
Language
3
years of professional experience
Dedicated Assistant Manager with 3 years of experience in customer service, conflict resolution, and team leadership. Proven ability to resolve customer concerns, negotiate effectively, and improve operational efficiency while maintaining high standards of customer satisfaction. Highly organized, dependable, and adaptable, with a strong ability to manage multiple priorities in fast-paced environments. Committed to creating positive customer experiences and supporting team success while continuing to grow professionally within the customer service industry.
Work History
Assistant Manager
2 Years 9 Months- Managed daily operations to ensure efficient workflow and service delivery.
- Trained and mentored team members to enhance performance and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Negotiated merchandise pricing with customers to close sales while balancing customer satisfaction and store profitability.
Hostess/Server
6 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery.
- Monitored dining area for cleanliness and guest satisfaction.
- Resolved guest inquiries and concerns promptly, maintaining positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma
Skills
Customer service
Team leadership
Negotiation
Decision-making
Financial reporting
Conflict resolution
Multitasking and organization
Adaptability and flexibility
Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
CD Exchange
12.2023 - 09.2026Read More
Hostess/Server
Cuba 1918
06.2023 - 12.2023Read More
Frank Tejeda Academy
High School Diploma
Read More