Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Assistant ManagerLine CookCustomer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: Seattle, WA, US
Open to relocation: No
Open To Work
Arik Zhou
Seattle,WA
Work Preference
Summary
Results-driven Assistant Manager with expertise in enhancing customer satisfaction, implementing effective sales strategies, and streamlining operations. Skilled in inventory management and team leadership, ready to contribute to organizational success.
Innovative professional with a strong background in retail operations. Known for data-driven decision-making and effective inventory management, eager to leverage skills to enhance customer experiences and optimize store performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
MGM Wine And Spirts
Spring Park, MN
05.2023 - 04.2026
- Assisted in managing daily operations to enhance customer satisfaction and streamline service delivery.
- Supervised staff training programs to improve product knowledge and sales techniques.
- Developed promotional strategies that increased foot traffic and boosted sales performance.
- Coordinated inventory management processes to ensure optimal stock levels and minimize waste.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Collaborated with team members to maintain high standards of customer service and store presentation.
- Resolved customer inquiries and complaints effectively, contributing to improved customer loyalty initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Line Cook
Presbyterian Homes
Spring Park, MN
12.2019 - 02.2022
- Prepared food items according to standardized recipes and portion control guidelines.
- Ensured kitchen cleanliness and compliance with food safety regulations.
- Collaborated with team members to streamline food preparation processes.
- Assisted in menu planning and development of daily specials.
- Implemented improvements in kitchen workflows to enhance efficiency.
- Monitored inventory levels, ordering supplies as needed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Trained new staff on cooking techniques and kitchen procedures.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Developed innovative, creative menu items and recipes.
- Knowledgeable on restrictive diets such as NDD levels, renal diet, gluten free and allergens.
Education
High School Diploma -
Kamiak
Mukilteo, WASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Workload management
- Retail operations
- Sales strategies
- Strategic thinking
- Adaptability and flexibility
- Inventory management
- Closing oversight
Accomplishments
- Maintained budget through effective monitoring of sales and ordering based on amount sold between shipments
- Documented and resolved worker related POS mistakes resulting in monetary discrepancies. i.e: double charges, inaccurate cash sales.
- Made concessions and navigated workarounds for lack of supplies during COVID-19 crisis.
Timeline
Assistant Manager
MGM Wine And Spirts
05.2023 - 04.2026
Line Cook
Presbyterian Homes
12.2019 - 02.2022
High School Diploma -
Kamiak