Results-driven General Manager skilled in daily operations management and staff development. Known for building strong customer relationships and coordinating successful events, contributing to high guest satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
General Manager
Bayou Bugs
Madison, Mississippi
01.2020 - Current
Manage daily operations and led teams in high-volume customer-facing environment to enhance service delivery.
Recruit, train, schedule, and manage employees while maintaining team accountability and performance standards.
Build strong customer relationships and resolve concerns professionally and efficiently.
Oversee inventory, ordering, vendor relationships, and cost control.
Handle daily administrative responsibilities, including cash management, deposits, scheduling, and operational reporting.
Created and managed marketing campaigns, social media content, and website updates to enhance customer outreach and communication.
Coordinated events, entertainment, promotions, and community partnerships to strengthen community engagement.
General Manager
Angelo's Italiano
Madison, MS
08.2017 - Current
Oversee daily business operations, ensuring high standards of customer service and professionalism.
Oversee day-to-day business operations, including financial transactions, deposits, and administrative record-keeping.
Led a team of employees to ensure smooth operations., train, schedule, and support employees to ensure efficient operations and a positive team environment.
Formed and sustained strategic relationships with clients.
Coordinated logistics for live events and promotional activities and marketing efforts to enhance community engagement and strengthen brand visibility.
Coordinate live entertainment, events, catering, and promotional activities.
Managed social media, website updates, email communication, and promotional materials to streamline business communications.
Ensured compliance with local health department regulations regarding food safety standards.
Amazon Driver
Amazon
Madison, MS
07.2026 - 09.2026
Delivered packages efficiently within designated routes and timeframes.
Managed package tracking using handheld devices for accurate delivery records.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Determined optimal routes based on GPS application information and knowledge of local routes.
Followed traffic regulations to ensure safety during deliveries. to prioritize safety during deliveries.
Resolved customer inquiries related to deliveries promptly and professionally.
Maintained cleanliness and organization of delivery vehicle at all times.