Arin Coats
Indianapolis
Summary
Adept at enhancing customer satisfaction and streamlining warehouse operations, I leveraged critical thinking and Microsoft Excel proficiency to minimize errors and boost efficiency at Amazon. Recognized for exceptional problem resolution and relationship building, I consistently improved team morale and operational standards, contributing to increased loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Save-A-Lot
05.2024 - 12.2024
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Customer Service Representative
Family Dollar
11.2020 - 04.2024
Data Entry Clerk
Adecco
01.2013 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picker/Packer
Amazon
03.2014 - 08.2017
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
- Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
Education
Yes - Philosophy
Warren Central High School
Indianapolis, IN05.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Data collection
- Prioritization
- Clerical support
- Quality control
- Filing
- Dispute resolution
- Product and service solutions
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Service upselling
- Staff education and training
- Conflict mediation
- Proofreading
- Retail store support
- Stock management
- Service standard compliance
- Document control
- Quality assurance controls
- Shipping and logistics
Timeline
Customer Service Representative
Save-A-Lot
05.2024 - 12.2024
Customer Service Representative
Family Dollar
11.2020 - 04.2024
Picker/Packer
Amazon
03.2014 - 08.2017
Data Entry Clerk
Adecco
01.2013 - 06.2014
Yes - Philosophy
Warren Central High School
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