Arion Luster
Tamarac,FL
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation, and business needs analysis. Proven to understand customer requirements and translate them into actionable project plans. Dedicated and hard-working with a passion for Big Data.
Overview
6
6
years of professional experience
Work History
Quality Data Analyst
AIDS Healthcare Foundation/PHP FL
03.2022 - 03.2023
- One of two Quality Data Analysts responsible for third-party payer and internal insurance data retrieval and auditing
- Collect data for over 1,000 patients for HEDIS audits, Quality Meetings, and Interdepartmental projects specific to SNP Medicare patient populations
- Generate monthly analytics reports for stakeholders and senior management in Managed Care using Microsoft Office and Power BI software
- Create and maintain a variety of databases and spreadsheets to facilitate the preparation of a variety of reports.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Quality Improvement Coordinator
AIDS Healthcare Foundation/PHP FL
09.2021 - 03.2022
- Optimized quality control systems with continuous performance monitoring of grievances and appeals per CMS guidelines
- Composed or assisted in the preparation of regularly scheduled reports
- Outlined and prepared quality trends with clear, detailed reports for quarterly reporting for CMS auditing
- Managed complex projects with a high level of organization, time management, and attention to detail.
- Ensured compliance with CMS regulations through meticulous documentation and recordkeeping.
Senior Clerk
Florida Department of Health
12.2020 - 09.2021
- Processed patient information with Department of Health software, increasing workflow by 35%
- Collaborated with nursing staff on the administration of patient labels for COVID examination
- Organized medical records for contact tracing efforts
- Proofread documentation to identify and correct errors.
- Supported departmental goals by conducting research, gathering data, and preparing comprehensive reports.
Sales Lead
Polo Factory Stores (Ralph Lauren Corporation)
06.2017 - 07.2019
- Managed currency and transactions and supervised fellow employees on cash handling
- Reconciled customer engagement scores by acting as a liaison for customer care issues to ensure client satisfaction
- Executed sales action plans from management and optimized results for maximum profitability
- Reviewed financial information to ensure accuracy
- Performed checks and balances; provided documentation for KPI auditing purposes.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
Master of Science - Healthcare Analytics and Informatics
Morsani College of Medicine
Tampa, FL04.2025
Bachelor of Science - Public Health
University of South Florida
Tampa, FL05.2021
Skills
- Process Improvement
- Data Utilization
- Six Sigma (Yellow Belt)
- Analytical Problem Solving
- Big Data
- SQL
- Tableau
- Python
- MS Office
- Power BI
- Technical Writing
- Gap analysis
Career Accomplishments
- Implemented provider improvement projects using baseline provider data metrics that yielded a 40% increase in provider compliance.
- Led a diverse interdepartmental initiative that created an increase in patient engagement and closed over 300 gaps in care.
- Streamlined effective overreading and record retrieval methods that earned a 4-star HEDIS rating for the Medicare SNP in Florida.
- Earned the Global Citizen award in 2021 for undergraduate coursework in Public Health and outreach to minority organizations.
Affiliations
- National Society of Black Engineers
- Girls Who Code
- Rewriting the Code
- USF Alumni Association
- USF Volunteer Health Corps
Timeline
Quality Data Analyst
AIDS Healthcare Foundation/PHP FL
03.2022 - 03.2023
Quality Improvement Coordinator
AIDS Healthcare Foundation/PHP FL
09.2021 - 03.2022
Senior Clerk
Florida Department of Health
12.2020 - 09.2021
Sales Lead
Polo Factory Stores (Ralph Lauren Corporation)
06.2017 - 07.2019
Master of Science - Healthcare Analytics and Informatics
Morsani College of Medicine
Bachelor of Science - Public Health
University of South Florida