Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariona Landers

Shreveport,LA

Summary

Dynamic customer service professional with extensive experience at Teleperformance USA, adept at resolving complex issues and enhancing client satisfaction. Skilled in active listening and proficient in Microsoft Excel, I excel in building relationships and ensuring timely follow-ups, consistently achieving high levels of customer support and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Water and Sewerage Authority
Shreveport, LA
05.2023 - 10.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Teleperformance USA
Shreveport, LA
04.2018 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Diploma -

Dreamkeepers Academy
Freeport, PA

Undergraduate - Juvenile Justice

Bossier Parish Community College
Bossier City, LA

Certificate - EKG Technician

Orphicts Training Solutions
Shreveport, LA
03.2024

Skills

  • Customer service
  • Active listening
  • Data entry
  • Relationship building
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Follow-up skills
  • Product knowledge
  • Team development
  • Documentation
  • Data collection

Certification

EKG technician

Timeline

Customer Service Representative

Water and Sewerage Authority
05.2023 - 10.2024

Call Center Representative

Teleperformance USA
04.2018 - 07.2022

Diploma -

Dreamkeepers Academy

Undergraduate - Juvenile Justice

Bossier Parish Community College

Certificate - EKG Technician

Orphicts Training Solutions