Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Arisdelcy Love

6953 Atlantic Ave.apt 11,CA

Summary

Dynamic professional with proven expertise in complaint resolution and customer satisfaction measurement, honed at TTEC and The Shop. Excelled in high-stress situations, enhancing customer loyalty through empathetic service. Skilled in Microsoft Excel, adept at managing escalated calls and payments, significantly improving client retention and satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

TTEC
11.2023 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cosmetologist

The Shop
04.2024 - 09.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Education

High School Diploma -

Jordan High School
05.2012

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement

Timeline

Cosmetologist

The Shop
04.2024 - 09.2024

Customer Service Representative

TTEC
11.2023 - 11.2024

High School Diploma -

Jordan High School

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Arisdelcy Love