ARISLEIDA VENTURA
Newark,NJ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
General Manager and Supervisor
De Coco Restaurant
Newark, NJ
11.2024 - 02.2025
- Was in charge of representing
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Kept an eye on things.
- Provided excellent customer service.
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.
- Monitored and corrected inefficient or inaccurate work to maintain team performance.
- Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
Bank Teller
PNC Bank
Newark, NJ
10.2022 - 08.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balancing daily drawer.
- Assisted customers with account inquiries, resolving issues promptly to enhance overall satisfaction.
- Educated clients on banking products and services, promoting additional offerings to meet their needs.
- Collaborated with team members to streamline workflow, reducing transaction times and improving service efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Developed strategies for upselling bank services based on customer profiles, contributing to branch revenue growth.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Warehouse Associate
Amazon
Carteret, NJ
08.2022 - 11.2023
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Received, inspected, and stored incoming shipments to ensure accuracy of inventory levels.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to streamline picking processes and reduce order fulfillment times.
Office Assistant Receptionist
Vidal Cedeno Management
New York, NY
05.2017 - 03.2021
- Went to networking and creative events in the community to find new talent and artistic works.
- Responded quickly to customer concerns and resolved.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Trained new reception staff on procedures and customer service protocols for optimal performance.
- Oversaw scheduling of appointments and room bookings, optimizing resource allocation.
- Implemented feedback mechanisms to gather guest insights and improve service quality.
Education
Associate's Degree - Business Management
Long Island Business Institute
New York, NYHigh School - undefined
Colegio Nuestra Señora Del Rosario De Fátima
Santo Domingo Este, Dominican Republic01-2009
Skills
- Staff development
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Customer assistance
- Interpersonal and written communication
- Customer relations
- Customer relationship management
Languages
Spanish
Native or Bilingual
Timeline
General Manager and Supervisor
De Coco Restaurant
11.2024 - 02.2025
Bank Teller
PNC Bank
10.2022 - 08.2024
Warehouse Associate
Amazon
08.2022 - 11.2023
Office Assistant Receptionist
Vidal Cedeno Management
05.2017 - 03.2021
High School - undefined
Colegio Nuestra Señora Del Rosario De Fátima
Associate's Degree - Business Management
Long Island Business Institute