Arissa Webb
Rockford,IL
Summary
Adept at leading teams and managing high-pressure situations, demonstrated through a proven track record at Macy's Department Store. Excels in emergency management and crew resource management, enhancing team efficiency and safety. Known for exceptional communication and problem-solving skills, consistently driving positive outcomes and fostering a culture of continuous improvement and collaboration.
Overview
3
3
years of professional experience
Work History
Captain and Assistant Support Team
Macys Department Store
09.2023 - Current
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Team Member
Goodwill Inc
02.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Journeys Shoes
11.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Business Administration
Rock Valley College
Rockford, ILGuilford High School
Rockford, IL06.2023
Skills
- Leadership Qualities
- Crew Resource Management
- Public speaking abilities
- Emergency Management
- Continuous learning mindset
- Multi-tasking Capabilities
- Crew Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
Timeline
Captain and Assistant Support Team
Macys Department Store
09.2023 - Current
Team Member
Goodwill Inc
02.2023 - 10.2023
Sales Associate
Journeys Shoes
11.2021 - 06.2023
Business Administration
Rock Valley College
Guilford High School