Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Btissam Rafik

North Salt Lake,UT

Summary

Detail-oriented professional with over two years as a Macy's Selling and Support Captain, seeking a Production Coordinator role. Leveraging supervisory, customer service, and organizational skills to facilitate complex production processes and ensure accurate inventory. Excited to apply expertise in shipping processes and contribute to efficient supply chain management.

Overview

2
2
years of professional experience

Work History

Selling and Support Captain

Macy's
- Current
  • Led the selling floor, optimized customer experience, and supported sales volume
  • Resolved customer service issues and executed store opening/closing procedures
  • Managed workload collaboratively and built lasting customer relationships
  • Back-of-House Responsibilities: Coordinated shipping, processed returns, and managed merchandise inventory
  • Implemented efficient receiving, storing, and picking processes.

Retails sales associate

Macy's
06.2022 - 11.2022
  • Provided exceptional customer service, meeting and exceeding sales targets
  • Maintained an organized sales floor and operated cash registers efficiently.

Education

Associate of Applied Science - Business Management

Specialized Institute of Applied Technology
07.2017

Skills

  • Adaptability
  • Team Leadership
  • Leadership Qualities
  • Crew Resource Management
  • Public speaking abilities
  • Foreign language proficiency
  • Customer Service
  • Attention to Detail
  • Problem Resolution
  • Production Coordination
  • Safety awareness and work ethic
  • Computer skills

Languages

English
Professional Working
Arabic
Native or Bilingual

Timeline

Retails sales associate

Macy's
06.2022 - 11.2022

Selling and Support Captain

Macy's
- Current

Associate of Applied Science - Business Management

Specialized Institute of Applied Technology

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Btissam Rafik