Sakshi Kurelay
Minneapolis,MN
Summary
Relationship Banker | Customer Relationship Expert | 4+ Years BFSI & Client Engagement
Authorized to work in the U.S. (L2S Visa Holder, EAD approved)
Overview
7
7
years of professional experience
1
1
Certification
Work History
Selling and Support Captain
Macy's
05.2025 - 08.2025
- Lead team towards exceptional customer service with effective management with customer first & genuine hospitality approach
- Enhanced customer experience and brand promotion via training process
- Lead a cross cultural team of 11+ Cross Functional team members with work domain of operational, functional and strategical importance
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Program Advisor (APAC & Global Region)
Emeritus
12.2021 - 08.2023
- Company Overview: Emeritus - Global EdTech firm partnering with leading universities to deliver accessible online professional courses and degrees.
- Delivered 1Mn of AOP for FY 2023. Scaled 4 underperforming programs to 30%+ profitability through strategic market targeting.
- Delivered personalized consultative support to senior executives (CEOs, C-Suite) across global markets, enhancing client trust and satisfaction.
- Conducted team training and managed cross-functional roles including market intelligence, customer feedback, and administrative tasks.
New Programs Sales Counselor (International Markets)
UpGrad Education
09.2020 - 11.2021
- Successfully launched three global programs with international universities, generating 0.5M$ incremental revenue.
- Executed go-to-market strategies, pricing analysis, and competitive benchmarking, improving customer engagement and sales outcomes.
- Enhanced international client relationships through targeted marketing initiatives, training sessions, and interactive webinars.
Relationship Manager
HDFC Bank Ltd
06.2018 - 04.2020
- Expanded elite banking customer portfolio by 103%, leveraging strategic financial advisory and proactive relationship management. Successfully cross-sold 80+ banking, insurance, and financial products, significantly increasing customer wallet share.
- Worked on high quality customer experience and cross functional operational efficiency.
- Managed documentation and compliance for financial products (loans, savings accounts, etc.) using systems like Flexcube and DMS, ensuring accuracy and confidentiality.
- Achieved national level recognition for outstanding contributions to digital banking initiatives.
- Coordinated cross-functional teams to deliver seamless B2B (Business Banking) and B2C customer support, resulting in increased client satisfaction and retention.
Education
Diploma in Human Resource Management - Human Resources Management
Oxford Home Study Centre
United Kingdom06-2025
MBA - Marketing Mgmt & Human Resources Mgmt (Dual Major)
Kirloskar Institute Of Management
India05.2018
Bachelor of Engineering - Electronics & Comm. Engg.
Rajiv Gandhi Tech. University
India05.2016
Skills
- Customer Relationship Management
- Banking Services
- B2B & B2C Sales
- Financial Advisory & Cross-Selling
- Portfolio Management & Revenue Growth
- Cross-cultural Communication & Client Engagement
- Sales Strategy & Enablement
- Administrative & Database Management
- CRM & Workflow Systems (Salesforce, DMS)
- New Product Launch & Market Analysis
- MS Suite
Certification
- Product Management (2023) Indian School Of Business, Hyderabad, India
- SEO Training (2020) Indian Institute Of Digital Education
- Business English Certificate CAMBRIDGE (council of Europe Level B1)
- Strategies for Emerging Markets (2017)
- The Insurance Regulatory and Development Authority of India (IRDAI) (2018 - 2021)
- The National Institute of Securities Markets (NISM) in India Series V-A certification (2018 - 2021)
- Services Marketing (2017)
Timeline
Selling and Support Captain
Macy's
05.2025 - 08.2025
Program Advisor (APAC & Global Region)
Emeritus
12.2021 - 08.2023
New Programs Sales Counselor (International Markets)
UpGrad Education
09.2020 - 11.2021
Relationship Manager
HDFC Bank Ltd
06.2018 - 04.2020
Diploma in Human Resource Management - Human Resources Management
Oxford Home Study Centre
MBA - Marketing Mgmt & Human Resources Mgmt (Dual Major)
Kirloskar Institute Of Management
Bachelor of Engineering - Electronics & Comm. Engg.
Rajiv Gandhi Tech. University
Similar Profiles
Elize DerasElize Deras
Customer Experience Team Lead at Macy'sCustomer Experience Team Lead at Macy's
Samuel S De OliveiraSamuel S De Oliveira
DIRECTOR, IN STORE at Macy'sDIRECTOR, IN STORE at Macy's
Sarah BentarghiSarah Bentarghi
Sales Associate at Macy'sSales Associate at Macy's
HAFID MOHAMEDHAFID MOHAMED
Security Officer at Unparalleled SecuritySecurity Officer at Unparalleled Security
Joseph WilkieJoseph Wilkie
Addiction Recovery Technician at Phoenix Renewal Treatment ServicesAddiction Recovery Technician at Phoenix Renewal Treatment Services