Arixy Nguyen

Nail City

04.2006 - 09.2022

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Mitigated business risks by working closely with staff members and assessing performance.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.