Ariyan King
Grand Prairie,TX
Summary
Proven Customer Service Specialist, adept in active listening and critical thinking, excelled at TEKsystems by enhancing customer loyalty and resolving high-stress disputes. Leveraged relationship-building skills and comprehensive product knowledge to elevate customer satisfaction and retention, demonstrating a commitment to excellence and effective problem resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TEKsystems
12.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Associate
Childrens Place Inc.
12.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Crosswinds High School
Grand Prairie, TX05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
Customer Service Representative
TEKsystems
12.2022 - 12.2024
Customer Service Associate
Childrens Place Inc.
12.2021 - 12.2022
High School Diploma -
Crosswinds High School