ARIYAN WILLIAMS
Dallas,TX
Summary
Committed to civic engagement and public service, I contribute to fostering a diverse and inclusive office and campus environment by collaborating effectively with coworkers, students, and the community. I am passionate about health education, specifically in diabetes prevention for marginalized areas. With a strong understanding of epidemiology, medical terminology, and assessing healthcare needs in low-income communities, I am well-prepared to make a positive impact. As a dedicated Patient Representative, I focus on providing exceptional support to patients seeking reliable information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management, I streamline communication and reduce correspondence backlogs. Through identifying client needs and concerns, I continually enhance engagement strategies and overall service quality.
Overview
2
2
years of professional experience
Work History
Lead Administrative Coordinator
Faith Presbyterian Hospice
12.2023 - Current
- Served as liaison between vendors, suppliers, clients and staff members
- Schedule hospice evaluation/informational and admissions visits efficiently
- Answered multi-line phone system professionally while providing excellent customer service
- Responsible for coordinating new intake referrals, gathering medical records, hospice order, and patient insurance information
- Perform data entry, intake into EMR for all referrals received
- Collect data from referral sources, family and facilities as needed to complete pre-admission information
- Drafted and wrote correspondence and documentation for office.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Supervisor
Kroger
12.2023 - Current
- Developed effective improvement plans in alignment with goals and specifications
- Helped meet changing demands by recommending improvements to business systems or procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Educated staff on organizational mission and goals to help employees achieve success
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Processed customer payments accurately and efficiently
- Trained new employees on company policies, procedures and work ethics
Patient Care Coordinator
Baylor Scott & White Health
12.2022 - 12.2023
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Verified patient insurance eligibility and entered patient information into system
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines
- Answered incoming calls, scheduled appointments, and filed medical records
- Notify patients of copayments and balances due on the account as well as collect on those previous balances
- Balance daily patient payments and prepare batch for daily bank deposit
Education
MBA - Health Administration
Texas Woman's University
Denton, TX05.2025
Bachelor of Science - Health Sciences
Texas Woman's University
Denton, TX01.2022
Skills
- Organizational and Planning Skills
- Marketing and Advertising
- Leadership
- Schedule Management
- Operation recommendations
- Project management experience
Accomplishments
- Dean's List [Fall '19, Fall '20, Spring '21, Fall 23- Fall'24]
- Chancellor [Fall '21 - Spring '22]
- 3.7 GPA
- The National Society of Leadership and Success Member
- Pioneer Service Scholarship Recipient ( Fall 21- Fall'25)
Timeline
Lead Administrative Coordinator
Faith Presbyterian Hospice
12.2023 - Current
Supervisor
Kroger
12.2023 - Current
Patient Care Coordinator
Baylor Scott & White Health
12.2022 - 12.2023
MBA - Health Administration
Texas Woman's University
Bachelor of Science - Health Sciences
Texas Woman's University
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