Ariyana Duran
Fort Worth,TX
Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Leasing Specialist
Estancia Estates
06.2023 - Current
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Registered clients on database to enable tracking history and maintain updated records.
- Managed a variety of leases by preparing for renewals and vacancies and enforced occupancy and payment terms
Leasing Consultant
Staffing Agency
11.2022 - 06.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
Customer Service Representative
Amazon (KBS)
04.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
Retail Sales Associate
Childrens Place Inc.
05.2020 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed efficient cash register operations.
Assistant Teacher
Hubbard Heights Elementary
08.2018 - 06.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
Education
High School Diploma -
South Hills High School
Fort Worth, TX06.2020
Skills
- Performance Optimization Strategies
- Customer Needs Assessments
- Customer Loyalty
- Lease Agreement Preparation
- Property Tours
- Administrative Support
- Phone and Email Etiquette
- Lease Renewal Reporting
- Lead Generation
- Microsoft Word
- Interpretation
- Team Collaboration
- Background Checks
- Microsoft Office
- Tenant Screening
Languages
Spanish
Native or Bilingual
Timeline
Leasing Specialist
Estancia Estates
06.2023 - Current
Leasing Consultant
Staffing Agency
11.2022 - 06.2023
Customer Service Representative
Amazon (KBS)
04.2021 - 01.2022
Retail Sales Associate
Childrens Place Inc.
05.2020 - 11.2020
Assistant Teacher
Hubbard Heights Elementary
08.2018 - 06.2019
High School Diploma -
South Hills High School