Ariyanna Francis
Alexandria,VA
Summary
Dynamic TSA Agent with expertise in X-ray operation and equipment maintenance, recognized for enhancing security screening processes at DCA. Proven ability to resolve complex customer issues, fostering high satisfaction levels. Adept in inventory management and training, contributing to team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
TSA Agent
DCA
Alexandria, VA
10.2022 - Current
- Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
- Operated security equipment for screenings using hand wands, X-ray machines, and ETD machines.
- Executed machine adjustments to ensure optimal functionality in screening periods.
- Trained new hires on floor procedures.
Intermitted Employee
Burger King
Suitland, MD
10.2020 - 10.2022
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
Store Manager Trainee
Jersey Mikes
Capitol Heights, MD
11.2019 - 09.2020
- Performed daily opening and closing procedures, including counting money in registers and balancing receipts against sales.
- Conducted inventory management activities such as cycle counts and stock replenishment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and maintained a clean working environment.
Shift Lead
Smashburger
Arlington, MD
10.2018 - 11.2019
- Ensured compliance with health and safety regulations at all times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Shift Lead
Dunkin' Donuts
Arlington, VA
05.2017 - 10.2018
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
University of Maryland
MDSkills
- X-ray operation
- Equipment maintenance
- Screening procedures
- Inventory management
- Customer service
- Problem solving
References
References available upon request.
Timeline
TSA Agent
DCA
10.2022 - Current
Intermitted Employee
Burger King
10.2020 - 10.2022
Store Manager Trainee
Jersey Mikes
11.2019 - 09.2020
Shift Lead
Smashburger
10.2018 - 11.2019
Shift Lead
Dunkin' Donuts
05.2017 - 10.2018
High School Diploma -
University of Maryland
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