Ariyanna Green
Lafayette,LA
Summary
Dynamic Store Shift Leader with a proven track record at Whataburger, excelling in staff training and development while fostering a motivated team environment. Expert in cash handling and health compliance, I implemented loss prevention strategies that significantly reduced theft, enhancing store profitability and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Shift Leader
Whataburger
New Iberia La
03.2025 - Current
- Mentored new employees, providing guidance on store procedures and best practices for exceptional service delivery.
- Monitored stock levels closely, placing timely orders for replenishment before items ran out of stock or expired on shelves.
- Established relationships with vendors by negotiating favorable terms for contracts leading to cost savings and improved product offerings.
- Led a team of employees to achieve sales targets, implementing motivational strategies and performance tracking.
- Assisted in employee recruitment, selecting strong candidates who contributed positively to the store''s success.
- Ensured compliance with company policies and local regulations, maintaining a safe and welcoming environment for both customers and staff members.
- Conducted regular staff training sessions to maintain high-quality service standards and product knowledge.
- Implemented loss prevention measures which led to a reduction in shoplifting incidents and increased profitability for the store.
- Developed creative marketing strategies to attract new customers and increase foot traffic within the store location.
- Provided exceptional customer service by resolving conflicts professionally while maintaining a calm demeanor under pressure situations.
- Increased overall store efficiency with effective delegation of tasks among team members based on individual strengths.
- Ensured store cleanliness and adherence to safety standards, resulting in a positive shopping experience for customers.
- Utilized data analysis tools to identify trends in sales performance, making informed decisions about promotions, pricing adjustments, and other factors influencing store success.
- Maintained open communication channels with the team, fostering a positive work environment that encouraged collaboration and teamwork.
Cashier
Wingstop
Broussard, LA
04.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Managed dynamic work hours and accepted extra shifts to cater to operational requirements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Shift Leader
Dairy Queen
03.2020 - 09.2023
- Ensured completion of delegated responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Edward J Sam
Lafayette La06.2023
Skills
- Staff training and development
- Cash handling proficiency
- Health and safety compliance
- Employee motivation
Timeline
Store Shift Leader
Whataburger
03.2025 - Current
Cashier
Wingstop
04.2024 - 12.2024
Shift Leader
Dairy Queen
03.2020 - 09.2023
Edward J Sam