Jessica Maslanka
Cedar Lake,IN
Summary
Showing true compassion for every person i meet. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Knowledgeable [Desired Position] with strong background in retail management. Skilled at overseeing daily operations and ensuring smooth shift transitions. Demonstrated ability to lead teams effectively and maintain high customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Shift Leader
Once Upon A Child Franchise
Crown Point, IN
09.2022 - 02.2026
- Directed store operations during shift, including opening and closing procedures.
- Provided leadership and mentoring to newly hired employees to help them adjust to our expectations.
- Assigned tasks to staff members for efficient shift operations.
- Inventory was done daily.
- Register counts and safe counts
- Trained and mentored team members on customer service excellence and operational efficiency.
- Managed inventory levels, conducting regular audits to optimize stock accuracy.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Ensured store cleanliness and adherence to safety standards, resulting in a positive shopping experience for customers.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or errors.
- Improved customer satisfaction by efficiently managing store operations and addressing customer concerns promptly.
- Increased overall store efficiency with effective delegation of tasks among team members based on individual strengths.
Patient Care Specialist
Recovery Works
Merrillville, IN
06.2024 - 01.2026
- Facilitated patient intake processes, ensuring accurate documentation and compliance with policies.
- Coordinated scheduling for appointments and follow-up visits, optimizing patient flow and resource allocation.
- Assisted in developing patient care plans, collaborating with healthcare teams to address individual needs.
- Provided education on treatment options and resources, enhancing patient understanding and engagement.
- Monitored patient progress and reported findings to healthcare providers for timely intervention adjustments.
- Advocated for patients' rights and needs within the healthcare system, fostering a supportive environment for recovery.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Led group sessions for 40-60 patients, fostering engagement and participation.
Assistant Store Manager
Ratner Companies
Munster, IN
01.2007 - 06.2017
- Customer service was our main focus
- Maintained accurate records of sales transactions using point-of-sale systems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- scheduling
Education
Peer Support -
Indiana University, Northwest
Gary, IN02-2025
High School Diploma -
Thorton Fractional South
Lansing, IL06-2005
Skills
- Staff training and development
- Employee motivation
- Health and safety compliance
- Loss prevention strategies
- Store maintenance
- Policy enforcement
- Great communication with the rest of our team
- Recruitment and hiring
- Scheduling coordination
- Promotional planning
- Handling customer complaints
- Training and mentoring
Certification
- NCPS - National Certified Peer Specialist
Timeline
Patient Care Specialist
Recovery Works
06.2024 - 01.2026
Store Shift Leader
Once Upon A Child Franchise
09.2022 - 02.2026
Assistant Store Manager
Ratner Companies
01.2007 - 06.2017
High School Diploma -
Thorton Fractional South
Peer Support -
Indiana University, Northwest
Education and Training
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