Arizai Lanausse
Manor
Summary
Resourceful and dedicated professional with over 10 years of experience in customer service and sales, consistently promoting innovative strategies to attract customers and drive product sales. Recognized for exceptional communication skills, reliability, and a strong work ethic, with a proven ability to adapt to new challenges and environments. Expertise in resolving complex issues while ensuring customer satisfaction, complemented by a collaborative approach that enhances team dynamics. Committed to delivering results through effective problem-solving and conflict resolution, leveraging comprehensive knowledge of company policies to efficiently handle escalated situations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative II
Capmetro
Austin, TX
06.2023 - Current
- Resolved customer inquiries and issues promptly to ensure a positive service experience.
- Delivered personalized support and assistance, strengthening customer relationships and trust.
- Established rapport with customers by delivering friendly and attentive service.
- Facilitated communication with customers by providing accurate details about transportation services.
- Oversaw the scheduling of reservations while diligently tracking and updating booking information.
- Oversaw accurate documentation of all reservations within the system.
- Audited customer records, confirming correctness of contact details and payment methods for seamless transactions.
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Coordinated efforts with team members to enhance service quality and ensure customer satisfaction.
- Utilized strong communication and analytical skills to resolve challenging customer inquiries efficiently.
- Implemented CRM systems to streamline tracking and management of customer relationships.
- Processed high volume of inbound calls during shifts to assist callers with transportation service inquiries and confirm reservations.
Customer Service Agent
Accenture
Austin, TX
06.2020 - 12.2022
- Engaged with applicants to arrange appointments and outline benefits processes effectively.
- Analyzed applicant data with precision to confirm alignment with eligibility requirements for economic assistance programs.
- Engaged with applicants to explain benefits procedures and outline program offerings.
- Implemented structured task organization and prioritization to optimize service delivery outcomes.
- Engaged with claimants to thoroughly explain eligibility requirements and affordability options, ensuring respectful and supportive communication.
- Evaluated progress of pending cases to ensure adherence to resolution timelines.
- Reviewed and interpreted financial records to determine qualifications for benefits.
- Guided claimants in understanding rights under applicable state law.
- Reviewed and assessed claimant documents in detail to uncover fraudulent activities and ensure compliance with regulations.
- Clarified unemployment insurance regulations and claims status by responding to inquiries with accurate and timely information.
- Conducted thorough reviews of individual situations to establish eligibility for enhanced benefits.
- Spearheaded data collection through structured interviews with employers and claimants to support benefit determination processes.
Sales Representative
Marriott International Inc
Austin, TX
06.2015 - 05.2020
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled customer complaints promptly and effectively.
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained strong call control and quickly worked through to address problems.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Documented conversations with customers to track requests, problems, upgrades and any accommodations.
Sales Representative
Time Warner Cable
Austin, TX
02.2011 - 05.2015
- Identified and solved complex strategy problems that impacted sales management and business direction.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Provided support and empathy while succeeding in competitive sales environment.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Cross-sold additional products and services to purchasing customers.
Education
High School Diploma -
Travis High School
Austin, TX06-1994
Skills
- Client relations
- Attentive listening
- Problem-solving skills
- Accurate data entry
- Customer service experience
- Proficient in computer applications
- Excel proficiency
- Proficient in CRM tools
- Efficient appointment management
- Approachable demeanor
- Collaborative teamwork
- Analytical problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative II
Capmetro
06.2023 - Current
Customer Service Agent
Accenture
06.2020 - 12.2022
Sales Representative
Marriott International Inc
06.2015 - 05.2020
Sales Representative
Time Warner Cable
02.2011 - 05.2015
High School Diploma -
Travis High School