Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arjhanae Gainer

Katy,TX

Summary

Resourceful BDC Service Representative known for the ability to handle high-volume tasks efficiently and effectively. Specialize in customer relationship management, data entry accuracy, and conflict resolution, ensuring smooth operations within service departments. Excel at communication, time management, and problem-solving skills, which contribute to maintaining positive client experiences and streamlining workflow processes. Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.

Overview

4
4
years of professional experience

Work History

BDC Service Representative

WEST HOUSTON HYUNDAI
Houston, TX
07.2024 - Current
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Provided customer support via phone and email inquiries in a timely manner.
  • Performed data entry of customer information into computer system.
  • Maintained accurate records of customer interactions and transactions.

Merchandise Associate

Ulta Beauty Inc.
Houston, TX
08.2022 - 06.2024
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
  • Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
  • Provided training and guidance for new employees in merchandising practices.

Call Center Representative

Alorica
06.2020 - 12.2022
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Education

High School Diploma -

TEXAS CONNECTIONS ACADEMY
Houston, TX
07-2019

Skills

  • Call center experience
  • Performance Tracking
  • Appointment Scheduling
  • Goal-Oriented
  • Appointment Setting
  • CRM Software
  • Follow-up calls
  • Adaptability and Flexibility
  • Communication Skills
  • Multitasking
  • Positive Attitude
  • Complaint resolution
  • Payment Processing
  • Quality Assurance Controls
  • Call Center Customer Service
  • Customer communications

Timeline

BDC Service Representative

WEST HOUSTON HYUNDAI
07.2024 - Current

Merchandise Associate

Ulta Beauty Inc.
08.2022 - 06.2024

Call Center Representative

Alorica
06.2020 - 12.2022

High School Diploma -

TEXAS CONNECTIONS ACADEMY
Arjhanae Gainer