Sofia Jimenez
Kissimmee,FL
Summary
Motivated and customer-focused professional with experience in customer service, appointment scheduling, and administrative support. Skilled at managing multiple tasks in fast-paced environments while maintaining excellent communication and organization. Dedicated to providing outstanding customer experiences, solving problems efficiently, and contributing to team success.
Overview
6
6
years of professional experience
Work History
BDC Service Representative
Universal Hyundai/Nissan
Orlando, Florida
04.2025 - Current
- Assisted customers with scheduling service appointments and understanding vehicle maintenance.
- Managed inbound calls, addressing inquiries and providing accurate information promptly.
- Coordinated with service technicians to ensure timely completion of customer requests.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
Cashier Team Lead
Bravo Supermarket
Kissimmee, Florida
05.2020 - 10.2024
- Supervised cashier team to ensure efficient checkout operations.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling processes and ensured accuracy in transactions.
Education
Celebration High School
Celebration, FLSkills
- appointment scheduling
- customer service
- inbound call management
- report generation
- problem solving
- attention to detail
- effective communication
- Call center experience
Languages
English
Professional
Spanish
Native/ Bilingual
Additional Qualifications
- Fluent in English and Spanish.
- Strong communication and customer service skills.
- Experienced in appointment scheduling, administrative support, and multitasking in fast-paced environments.
- Proficient with computer systems, data entry, and customer management software.
Timeline
BDC Service Representative
Universal Hyundai/Nissan
04.2025 - Current
Cashier Team Lead
Bravo Supermarket
05.2020 - 10.2024
Celebration High School