Arkala Allen

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• • Assisted physicians and nurses in patient examinations, procedures, and treatments
• • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• • Administered medications under the direction of healthcare professionals
• • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Performed medical records management, including filing, organizing and scanning documents.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring

customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance

metrics for response time and resolution

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution

for customers

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates

accurately and efficiently

• Recognized as a subject matter expert within the department due to extensive knowledge of company

products and policies