Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Arkala Allen

Deerfield Beach

Summary

Dedicated and compassionate Medical Assistant with hands-on experience in providing high-quality patient care in fast-paced clinical and hospital environments. Skilled in supporting physicians and nurses with examinations, administering medications, recording vital signs, managing patient records, and coordinating appointments. Proficient in using electronic health record (EHR) systems and maintaining a clean, safe, and organized work environment. Strong interpersonal skills with a focus on patient comfort, confidentiality, and healthcare efficiency

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant

MD Now Urgent Care
08.2023 - 05.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Customer Service Representative

Home Depot
07.2020 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Medical Assistant Technician

Florida Career Collage
Margate, FL
02-2023

Blanche Ely High
Pompano Beach, FL
06-2022

Skills

  • HIPAA compliance
  • EMR / EHR
  • Patient assessments
  • Medical procedures
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • Procedure assistance
  • CPR
  • Phlebotomy techniques
  • Specimens collection and processing
  • Laboratory specimen collection
  • Appointment setting
  • Maintaining confidentiality
  • Insurance verification
  • Professionalism and ethics

Certification


  • CPR
  • BLS


Timeline

Medical Assistant

MD Now Urgent Care
08.2023 - 05.2025

Customer Service Representative

Home Depot
07.2020 - 02.2023

Medical Assistant Technician

Florida Career Collage

Blanche Ely High

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Arkala Allen