Arkether Maker
El Paso,TX
Summary
Proven Customer Service Representative at Aucera, excelled in resolving customer complaints and inquiries, boosting loyalty and satisfaction. Skilled in active listening and data entry, adept at managing high-stress situations and improving customer relations. Demonstrated problem-solving abilities led to a significant increase in repeat business, showcasing a commitment to excellence and results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Aucera
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certificate - Medical Billing And Coding
DeVry University
Naperville, IL06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
Timeline
Customer Service Representative
Aucera
05.2023 - Current
Certificate - Medical Billing And Coding
DeVry University