Arkierria Williams
Greenville,NC
Summary
Dedicated agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Focus
Greenville, NC
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Cashier
Dunkin' Donuts
Islamorada, FL
12.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Guest Service Associate
RaceTrac
Fort Myers, FL
08.2020 - 10.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Recommended top dining and entertainment options for guests in Ft. Myers area.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Receptionist
Travelodge By Wyndham
Fort Myers, FL
06.2018 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL05.2017
Skills
- Customer Communication
- Appointment Setting
- Call Center Operations
- Quality Assurance
- Problem-Solving Skills
- Documentation and Reporting
- Data Entry
- Shipment Verification
- Safe Food Handling
- Merchandise Restocking
Timeline
Call Center Agent
Focus
04.2023 - Current
Cashier
Dunkin' Donuts
12.2021 - 10.2022
Guest Service Associate
RaceTrac
08.2020 - 10.2021
Front Desk Receptionist
Travelodge By Wyndham
06.2018 - 09.2020
High School Diploma -
East Lee County High School