Arkivia Jones
Las Vegas,NV
Summary
Reliable, detail-oriented, and customer-focused professional with experience supervising housekeeping teams, delivering exceptional customer service, and maintaining high cleanliness standards in residential and commercial environments. Proven ability to lead employees, inspect work for quality, resolve guest concerns, and work efficiently in fast-paced settings. Recognized for professionalism, strong work ethic, and commitment to exceeding expectations
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Polo Towers
Las Vegas, Nv
10.2024 - 01.2026
- Oversaw daily housekeeping operations, ensuring compliance with quality standards.
- Trained and mentored staff on cleaning procedures and safety protocols.
- Implemented efficient inventory management for cleaning supplies and equipment.
- Coordinated scheduling to optimize staff coverage during peak occupancy periods.
Customer Service Representative
Starpoint Resort Group
Las Vegas, NV
08.2023 - 07.2024
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring clarity and satisfaction in all interactions.
- Managed customer accounts using CRM software to track service requests and feedback.
- Resolved conflicts and escalated issues to maintain high levels of customer satisfaction.
Carpet Technician
Master Corp
Las Vegas, NV
04.2022 - 02.2023
- Installed various carpet types using industry-standard tools and techniques.
- Conducted thorough inspections to ensure quality and adherence to client specifications.
- Removed old carpeting and prepared surfaces for new installations efficiently.
- Assisted clients in selecting appropriate carpet materials based on needs and preferences.
Guest Room Attendant
MGM Resorts
Las Vegas
11.2018 - 02.2023
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Inspected and replenished room supplies to ensure optimal guest comfort and convenience.
- Collaborated with housekeeping team to streamline cleaning processes, improving efficiency.
- Trained new staff on best practices for room preparation and sanitation standards.
Education
High School Diploma -
John C Fremont
Los Angeles, CASkills
Flexible schedule
Able to lift 50 pounds
Team-oriented leadership
Fast learner
Strong organizational skills
Excellent attendance record
Positive attitude and professional appearance
Timeline
Housekeeping Supervisor
Polo Towers
10.2024 - 01.2026
Customer Service Representative
Starpoint Resort Group
08.2023 - 07.2024
Carpet Technician
Master Corp
04.2022 - 02.2023
Guest Room Attendant
MGM Resorts
11.2018 - 02.2023
High School Diploma -
John C Fremont