Talia Swindler
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
A FINISHED TOUCH
01.2021 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Bartender
54th Street Grill & Bar
02.2021 - 12.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
Server
54th Street Grill & Bar
02.2021 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess
Texas Roadhouse
02.2020 - 09.2021
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Wiess High School
Pflugerville, TX05.2022
Skills
- Housekeeping
- Valid Driver's License
- Decision-Making
- Client Confidentiality
- Staff Scheduling
- Guest Relations
- Problem-Solving
- Service Management
- Flexible Schedule
- Beverage Preparation
- Sales Expertise
Timeline
Bartender
54th Street Grill & Bar
02.2021 - 12.2023
Server
54th Street Grill & Bar
02.2021 - 12.2023
Housekeeping Supervisor
A FINISHED TOUCH
01.2021 - Current
Hostess
Texas Roadhouse
02.2020 - 09.2021
High School Diploma -
Wiess High School
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