Arland Costello
DeWitt,MI
Summary
Customer Service Specialist experienced in supporting policyholders by addressing account and contract inquiries. Managed customer interactions, resolving issues promptly and maintaining positive relationships through effective communication. Prioritized tasks and collaborated within teams to achieve goals, while demonstrating strong organizational skills in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Jackson National Life Insurance Company
Lansing, MI
01.2006 - 10.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Resolved billing, withdrawal, and beneficiary concerns promptly.
- Engaged customers in conversation to identify needs and resolve issues, enhancing overall satisfaction.
- Cultivated positive customer relationships through friendly interactions, fostering loyalty and repeat business.
- Explained product features, forms, and service procedures clearly.
- Verified customer information and policy details for accuracy.
- Processed annuity service requests and ownership changes.
- Applied payments via telephone
- Maintained composure in stressful situations, effectively defusing tension and ensuring a positive customer experience.
Education
Waverly High School
Lansing , MISkills
- Customer service
- Annuity processing
- Policy administration
- Account maintenance
- Payment processing
- Issue resolution
- Contract review
- Conflict management
- Inbound and outbound calling
- Problem solving
- Conflict management
References
References available upon request.
Timeline
Customer Service Representative
Jackson National Life Insurance Company
01.2006 - 10.2026
Waverly High School