Arlene Burton
Hillsboro,TX
Summary
Dedicated Medical Assistant with extensive experience at AdventHealth, excelling in direct patient care and EMR management. Proven ability to enhance patient satisfaction through compassionate service and efficient appointment scheduling. Skilled in HIPAA compliance and proficient in conducting laboratory tests, ensuring a safe and organized medical environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant
AdventHealth
Midlothian, TX
08.2024 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtain client medical history, medication information, symptoms, and complete vitals.
- Sanitized, restocked, and organized exam rooms and medical equipment to maintain a safe and clean environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Provide Immunizations and injections per provider.
Medical Receptionist
AdventHealth
Mansfield, TX
09.2020 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed patient appointments efficiently, reducing wait times significantly.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma - General Studies
Hare High
Garden Grove, CA06.2006
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Medical terminology
- Direct patient care
- EMR / EHR
- CPR
- Ekg
- First aid
- Prioritizing stat orders
- pH testing
- Orthopedic splints
Timeline
Medical Assistant
AdventHealth
08.2024 - Current
Medical Receptionist
AdventHealth
09.2020 - 08.2024
High School Diploma - General Studies
Hare High