Arlene Carson
Stockton,CA
Summary
Driven professional with a proven track record at Penske, enhancing operational efficiency and team productivity through effective leadership and training. Excelled in customer service and administrative support, achieving significant improvements in workflow and customer satisfaction. Skilled in data entry and fostering positive attitudes, adept at surpassing objectives with strategic planning and detailed execution.
Overview
9
9
years of professional experience
Work History
Office Assistant
Ramsey Express Trucking
2021.11 - 2023.01
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
Operations Supervisor
Penske
2017.10 - 2021.09
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Security Field Supervisor
Allied Universal Security
2014.02 - 2017.10
- Mentored junior staff members, fostering professional growth and development within the team.
- Supported new business acquisition efforts by presenting customized proposals highlighting the strengths of our services to prospective clients.
- Maintained high levels of situational awareness during large-scale events, coordinating resources effectively to ensure public safety.
- Reduced security incidents by proactively addressing potential risks and implementing preventative measures.
- Optimized deployment of personnel by analyzing staffing needs and adjusting schedules accordingly.
Education
Associate of Applied Science - Criminal Justice
Institute of Technolgy
Stockton, CA09.2012
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Administrative Support
Timeline
Office Assistant
Ramsey Express Trucking
2021.11 - 2023.01
Operations Supervisor
Penske
2017.10 - 2021.09
Security Field Supervisor
Allied Universal Security
2014.02 - 2017.10
Associate of Applied Science - Criminal Justice
Institute of Technolgy
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