Arlene Erwin
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Chestnut Hill Hospital
Philadelphia, PA
07.2023 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Created new patient accounts in EMR system as needed.
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
Patient Services Associate
University of Pennsylvania
Philadelphia, PA
04.2018 - Current
- Answered over 120 telephone calls per day to schedule appointments and answer patient questions.
- Provided customer service to answer patient questions and resolve issues.
- Verified insurance eligibility and benefits for services rendered by the healthcare provider.
- Assisted patients with scheduling appointments and confirming insurance coverage.
- Answered incoming calls, responded to inquiries and routed messages appropriately.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Patient Service Representative
Drexel University
Philadelphia, PA
11.2013 - 03.2018
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ran credit card batches and balanced deposits on daily basis.
Patient Account Representative
Thomas Jefferson Hospital
Philadelphia, PA
12.2008 - 04.2011
- Provided customer service to patients regarding billing inquiries and account information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Processed payments from patients and maintained accurate records of all transactions.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Submitted electronic bills following facility and legal compliance standards.
Education
High School Diploma -
Strawberry Mansion High School
Philadelphia, PA06-1984
Skills
- Customer Service
- HIPAA Compliance
- Registration and Admissions
- Problem-Solving
References
References available upon request.
Timeline
Patient Access Representative
Chestnut Hill Hospital
07.2023 - Current
Patient Services Associate
University of Pennsylvania
04.2018 - Current
Patient Service Representative
Drexel University
11.2013 - 03.2018
Patient Account Representative
Thomas Jefferson Hospital
12.2008 - 04.2011
High School Diploma -
Strawberry Mansion High School