Summary
Overview
Work History
Education
Skills
READING WALKING
Timeline
Hi, I’m

Arlene Forbes

Arlington,TX
Arlene Forbes

Summary

Accomplished Customer Service Manager with a proven track record at American Airlines, adept in problem-solving and team leadership. Excelled in optimizing gate operations and enhancing customer satisfaction, leveraging skills in Microsoft Office and exceptional telephone etiquette. Demonstrated expertise in time management and decision-making, significantly improving on-time flight performance.

Overview

24
years of professional experience

Work History

American Airlines

Customer Service Manager
03.1978 - 09.2001

Job overview

control and assign agents to gates and thicket counter manager all operations make sure flights board and arrive on time every 20minutes make sure ramp is running smooth and all bags loaded on time make sure all agents assignments are up to date and they have all equipment needed to work their assign area keep attendants record up to date make sure gate changes are relayed to agents to be at right gate work all misconnect passengers talk with all passengers and make sure all are satisfied call to gate when crews are not on time or m issing make sure I have all crew members

Education

Brandley Draughon Business College
Fort Worth, TX

Associate of Science from Data Processing Computer Programming
01.1971

University Overview

  • Awarded DFW ACCESS ADVOCATE
  • Honor Roll PERFECT ATTENDANCE 12 YEARS IN A ROW
  • Honoree of BEST CSM DFW 1996/2001
  • [Number] GPA3.5

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Cash Handling
  • Excellent time management skills
  • Decision-Making
  • Team Building and Leadership
  • Exceptional telephone etiquette
  • Training and coaching
  • Team Leadership
  • Teamwork and Collaboration
  • Professional and Courteous

READING WALKING

I LOVE WALK MALL READ BOOKS AT BARNES AND NOBLE PEOPLE WATCH AND GET IN MY 10K STEPS A DAY

Timeline

Customer Service Manager

American Airlines
03.1978 - 09.2001

Brandley Draughon Business College

Associate of Science from Data Processing Computer Programming

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Arlene Forbes