Edwin Neris
Harwood Heights,IL
Summary
Results-driven Floor Manager with proven expertise in employee management, customer relations, and policy enforcement. Adept at streamlining processes and enhancing guest satisfaction through effective team coordination and problem resolution.
Overview
16
16
years of professional experience
Work History
Floor Manager
Output Lounge
Chicago, IL
11.2021 - Current
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on service protocols and customer engagement strategies.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented standard operating procedures to enhance efficiency across service areas.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures 6 times weekly by balancing cash drawers and reconciling credit card transactions.
- Delivered exceptional customer service, enhancing dining experience through attentive and personalized interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist
Neighborhood Loans
Chicago, IL
02.2021 - 06.2023
- Managed front desk operations, ensuring smooth daily workflow and customer satisfaction.
- Coordinated appointment scheduling and maintained organized calendar for multiple loan officers.
- Assisted clients with inquiries, providing accurate information about loan products and services.
- Implemented efficient filing system, improving document retrieval speed and accuracy.
- Oversaw reception area maintenance, promoting a professional and welcoming environment for clients.
- Answered phone promptly and directed incoming calls to correct offices.
Roof Inspector
Blue Rose Restorations
Colorado City, CO
09.2009 - 12.2011
- Conducted thorough roof inspections to assess condition and identify necessary repairs.
- Evaluated roofing materials for durability and compliance with safety standards.
- Implemented process improvements that enhanced inspection efficiency and accuracy.
- Developed detailed reports outlining inspection results, recommendations, and estimated costs.
- Increased customer confidence by addressing concerns promptly and providing expert recommendations for repairs or replacements.
- Enhanced roof safety by conducting thorough inspections and identifying potential issues.
- Made and submitted reports detailing finding and any actions taken.
Education
High School Diploma -
Steimetz High School
Chicago, IL06-1999
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Operations management
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Floor Manager
Output Lounge
11.2021 - Current
Receptionist
Neighborhood Loans
02.2021 - 06.2023
Roof Inspector
Blue Rose Restorations
09.2009 - 12.2011
High School Diploma -
Steimetz High School