Arlene M. Sanders
Baton Rouge,LA
Summary
Client-focused finance associate with excellent relationship building and communication skills. Track record of delivering high-quality client services through education and advocacy. Offering strong critical thinking skills and deep understanding of requirements.
Overview
4
4
years of professional experience
Work History
Premium Finance associate
Confie Administrative Services
Baton Rouge, Louisiana
10.2024 - Current
- Received and verified payments for accuracy before reconciling accounts.
- Logged and processed NSF payments, applying returned premium to settle contracts and issuing refunds as necessary.
- Performed flat cancellation of premium finance contracts.
- Reviewed account discrepancies and corrected ledger entries.
- Answered customer finance inquiries with clear, professional communication.
- Utilized various software applications such as Microsoft Excel to create spreadsheets for tracking information and preparing reports.
- Provided support in the review of contracts for pricing accuracy and compliance with company policies.
- Provided support through service now tickets on a variety of policy issues including fixing premium
- Set up AutoPay
- Reviewed account balances and resolved discrepancies with internal teams.
Auto Premium Finance Associate
Go Auto Insurance
02.2024 - 09.2024
- Assisted customers and agents with policy-related issues through inbound and outbound calls, enhancing customer satisfaction
- Assisted customers and agents with policies that are not updating after payments
- Collected payment information over the phone from customers and agents to ensure accurate transactions
- Negotiating and performing due date changes
- Assisting customers and agents with online account recovery
- Streamlined processes by utilizing dual computers for simultaneous tasks.
- Processed voids for payments to correct transaction errors. and spoiled policies through APAC Utilities
Telephone Operator
Lucys Answering Service
Baton Rouge, LA
09.2022 - 01.2024
- Manage and answer multiple telephone lines with courtesy and empathy while maintaining confidentiality and adhering to HIPAA regulations for 100+ clients daily
- Answer phones and relay information and messages accurately to clients via telephone, email , and /or text message (i.e., doctors, lawyers, construction companies, etc.)
- Resolve customer complaints professionally, ensuring 100% customer satisfaction
- Answered and responded to incoming sales calls, providing tailored quotes based on customer needs
- Maintain organized files/accounts to document retention protocols
- Covered all day shifts regularly to ensure adequate staffing, holidays, and covered for absent employees, consistently working 48+ hours weekly
Education
G.E.D. -
H.L. Bourgeois High School
Baton Rouge, LA 01.2009 - 01.2009
Skills
- Payment reconciliation Data Entry communication Call handling techniques
- Written communication
- Oral communication
- Basic knowledge of Windows and Microsoft Office
- Attention to detail
- Adaptability under pressure
- Time management
- Teamwork
- Client support
- High-paced environment
TECHNOLOGY SUMMARY
Spectrum Agent | Tiger Text
Timeline
Premium Finance associate
Confie Administrative Services
10.2024 - Current
Auto Premium Finance Associate
Go Auto Insurance
02.2024 - 09.2024
Telephone Operator
Lucys Answering Service
09.2022 - 01.2024
G.E.D. -
H.L. Bourgeois High School
01.2009 - 01.2009