Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arlene Reyes-Ruiz

Harvey,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Task Associate

TJX Companies
03.2023 - 11.2023
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Retail Sales Associate Cashier

Discovery Clothing
04.2022 - 12.2022
  • Answered questions about store policies and addressed customer concerns.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Team Member

Lincoln Park Zoo
06.2021 - 01.2022
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.

Crew Member

McDonald's
09.2020 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Bachelor of Science -

University of Illinois At Chicago
Chicago, IL
06-2027

High School Diploma -

Back of The Yards College Preparatory High School
06.2021

Skills

  • Cash Handling
  • Critical Thinking
  • Teamwork and Collaboration
  • Engaging with Diverse Customers
  • Problem Solving
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Exceeding Customer Expectations
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Task Associate

TJX Companies
03.2023 - 11.2023

Retail Sales Associate Cashier

Discovery Clothing
04.2022 - 12.2022

Team Member

Lincoln Park Zoo
06.2021 - 01.2022

Crew Member

McDonald's
09.2020 - 10.2020

High School Diploma -

Back of The Yards College Preparatory High School

Bachelor of Science -

University of Illinois At Chicago

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Arlene Reyes-Ruiz