Arlene Rivera
Summary
Experienced Dental Office Manager with over 30 years of experience in high-volume, multi-doctor practices. Expertise in Dentrix software and insurance optimization has consistently streamlined workflows, reduced outstanding aging reports, and enhanced patient relationships. Recognized for driving revenue growth through strategic scheduling and treatment planning while ensuring full OSHA and HIPAA compliance. A dedicated leader committed to team development and elevating patient care standards
Overview
37
37
years of professional experience
Work History
Dental Office Manager
Jeffrey R. Shapiro, DDS PC
New York, NY
03.1989 - 01.2026
- Operational Excellence: Directed daily operations for a high-volume Manhattan practice, optimizing patient flow and resource allocation to maximize clinical productivity for multiple providers.
- Strategic Team Leadership: Recruited, hired, and mentored a high-quality dental team, establishing clear performance goals that resulted in higher employee engagement and exceptionally low turnover.
- Revenue Cycle Excellence: Boosted practice revenue by optimizing billing procedures and diligently following up on outstanding payments to reduce aging reports.
- Ensured compliance with regulatory standards by maintaining accurate patient records, treatment documentation, and insurance claim processing.
- Scheduling Efficiency: Streamlined patient scheduling systems to enhance office efficiency and significantly reduce patient wait times.
- Quality Assurance: Safeguard practice integrity through meticulous oversight of insurance claim processing and clinical record-keeping, ensuring all documentation meets strict healthcare standards.
- Patient Relations Advocacy: Resolve complex patient concerns and insurance disputes with a focus on professional service, directly contributing to long-term patient loyalty and practice reputation.
- Business Modernization: Oversee the adoption of new dental technologies and equipment upgrades, managing budgets to enhance patient care and operational efficiency.
Education
Bachelor - Business Administration And Management
University of Puerto Rico
Puerto Rico Skills
- Treatment Planning & Presentation
- Budget & Inventory Management
- Workflow Coordination
- Case Acceptance Strategies & Patient Acquisition
- Multi-Provider Schedule & Workflow Management
- Revenue Cycle Optimization & A/R Recovery
- Strategic HR Management & Team Development
- Insurance Billing & EDR Proficiency (Dentrix)
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Manager
Jeffrey R. Shapiro, DDS PC
03.1989 - 01.2026
Bachelor - Business Administration And Management
University of Puerto Rico