Shannon Gooding
Everett,WA
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
32
32
years of professional experience
1994
1994
years of post-secondary education
Work History
Dental Office Manager
Dr. Kelly Peterson/Northwest Smile Design
Marysville, WA
04.2014 - Current
- Managed daily operations of the dental practice with efficiency and professionalism.
- Oversaw scheduling of patient appointments to optimize office workflow.
- Coordinated patient records management using electronic health record systems.
- Handled all aspects of management including HR, payroll, accounts payable and receivables, daily office systems
- Dental and medical billing for optimal profit
- Treatment planning and case presentation,
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Dental Front Office Coordinator
Dr. Bruce Nixon
Everett, WA
08.2008 - 03.2014
Dental Assistant/Office Manager
Dr. Marshall Batchelor
Everett
08.2000 - 08.2008
Dental Assistant
Dr. Ralph McCarty
Everett
08.1993 - 08.2000
Education
Lakewood
Lakewood, WADental Assisting
Sno-Isle Skills Center
Everett, WA 09.1992 - 06.1993
Skills
- Patient appointment scheduling
- Treatment planning, case presentation
- Office workflow optimization
- Team leadership
- Attention to detail
- Effective communication
- Schedule management
- Appointment coordination
- Insurance billing
- Patient care
- Human resources
- Dental office management
Timeline
Dental Office Manager
Dr. Kelly Peterson/Northwest Smile Design
04.2014 - Current
Dental Front Office Coordinator
Dr. Bruce Nixon
08.2008 - 03.2014
Dental Assistant/Office Manager
Dr. Marshall Batchelor
08.2000 - 08.2008
Dental Assistant
Dr. Ralph McCarty
08.1993 - 08.2000
Dental Assisting
Sno-Isle Skills Center
09.1992 - 06.1993
Lakewood