Arlene Verde
Beverly,MA
Summary
Dynamic Claims Specialist with a proven track record at the Social Security Administration, excelling in claims processing and customer satisfaction. Leveraged strong interpersonal communication and critical thinking to resolve complex claims efficiently, enhancing workflow and fostering partnerships with clients and Community. Committed to delivering fair settlements and improving operational efficiency.
Overview
26
26
years of professional experience
Work History
Claims Specialist
Social Security Administration, SSA
04.1999 - 03.2025
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
Education
Bachelor of Science - Sociology
UMASS
North Dartmouth, MASkills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Coverage assessments
- Microsoft office
- Settlement determinations
- Policy interpretation
- Decision-making
- Organizing and prioritizing work
- Teamwork and collaboration
- Interpersonal communication
- Problem-solving
- Information verification
- Documentation skills
Languages
Portuguese
Native or Bilingual
Timeline
Claims Specialist
Social Security Administration, SSA
04.1999 - 03.2025
Bachelor of Science - Sociology
UMASS