Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlesha Wesby

Houston,TX

Summary

Experienced customer service representative with a strong background in high-volume environments. Skilled in resolving inquiries and ensuring customer satisfaction. Proven track record of effectively managing calls and emails, consistently exceeding performance metrics. Committed to delivering exceptional service, enhancing the customer experience, and meeting company expectations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

QVC, Inc./Amazon/NFI
11.2021 - 01.2025
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary

Loan Servicing Specialist

Nelnet
12.2019 - 06.2021
  • Reviewed financial documents, credit reports, and income statements to assess borrower eligibility for loans
  • Maintained accurate records of all loan transactions, including application details, approvals, denials, and disbursements
  • Communicated regularly with clients to provide updates on the status of their loan applications and address any concerns or questions they may have had
  • Assisted in preparing loan closing documents and coordinating closings with borrowers, title companies, attorneys, and other parties involved

Customer Service Representative

Humana
09.2016 - 12.2019
  • Educated clients on various health insurance plans, coverage options, and policy details to help them make informed decisions
  • Utilized CRM software to track leads, manage client interactions, and generate reports for performance analysis
  • Assisted customers in navigating the enrollment process for individual or group health insurance plans
  • Maintained confidentiality of sensitive customer information according to HIPAA guidelines

Education

High school diploma -

North Forrest High School
Houston, TX
05.2016

Skills

  • Multitasking
  • Data entry
  • CRM software
  • Phone etiquette
  • Professionalism
  • Teamwork

Timeline

Customer Service Representative

QVC, Inc./Amazon/NFI
11.2021 - 01.2025

Loan Servicing Specialist

Nelnet
12.2019 - 06.2021

Customer Service Representative

Humana
09.2016 - 12.2019

High school diploma -

North Forrest High School

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