Arlet Mayo
Miami,FL
Summary
Operations manager with experience overseeing multiple properties and teams, driving efficiency, implementing operational standards, and leading staff to deliver consistent results.
Overview
3
3
years of professional experience
Work History
Operations Manager
LK Group
04.2025 - Current
- Oversee operations of 15+ hospitality properties across FL and TX.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Task Force Housekeeping Manager
Link Hospitality
11.2025 - 12.2025
- Assigned to stabilize underperforming property operations in Austin, TX.
- Reorganized and restructured housekeeping department of 30 employees.
- Trained and onboarded newly appointed Housekeeping Manager.
- Achieved operational stabilization within 30 days.
Housekeeping Manager-New Property Launch
Link Hospitality
06.2024 - 03.2025
- Led opening operations of a new hotel property, from pre-opening to first guest.
- Recruited, hired, and trained the entire housekeeping team.
- Coordinated room setup, amenities, and quality control prior to opening.
- Managed day-to-day housekeeping operations while maintaining service excellence.
- Ordered and managed housekeeping supplies.
- Promoted to Operations Manager within less than one year.
Talent Acquisition Specialist
Link Hospitality
11.2022 - 06.2024
- Sourced and screened candidates for hospitality roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Education
LCAM - In Progress -
Miami Dade College
Miami, FLBachelor of Arts - Spanish Language And Literature
University of Havana
Havana, Cuba06-2019
Skills
- Staff Recruitment, Training & Leadership
- Standard Operating Procedures (SOPs) Implementation
- Strategic Planning & Execution
- Employee relations and conflict resolution
- Performance reporting
- Inventory management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Task Force Housekeeping Manager
Link Hospitality
11.2025 - 12.2025
Operations Manager
LK Group
04.2025 - Current
Housekeeping Manager-New Property Launch
Link Hospitality
06.2024 - 03.2025
Talent Acquisition Specialist
Link Hospitality
11.2022 - 06.2024
LCAM - In Progress -
Miami Dade College
Bachelor of Arts - Spanish Language And Literature
University of Havana