Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arleth Heredia

El Paso

Summary

Motivated and detail-oriented retail leader with 5 years of experience in high-volume customer service, team supervision, and merchandising. Proven track record in managing daily operations, training staff, and exceeding relationship-building skills, creative problem-solving, and ability to lead diverse teams in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Mister Carwash
El Paso
05.2024 - Current
  • Oversee daily operations, and uphold high standards in guest service.
  • Lead and train team members on service procedures, safety, and performance.
  • Manage staff scheduling, labor allocation, and store cleanliness.
  • Resolve customer concerns and support membership sales goals.

Team Lead/Travel Associate

Walmart Realty Execution
El Paso
10.2022 - 04.2024
  • Lead a project team of 20+ associates during nationwide store remodels.
  • Coordinated merchandising, photography, and visual execution with design teams.
  • Trained employees on service standards and performance improvement.
  • Ensure project deadline and compliance with company safety, quality standards.

Team Leader Manager

DialAmerica
El Paso
06.2021 - 04.2022
  • Supervised call center teams and led training for new hires.
  • Conducted performance reviews and motivated teams to exceed targets.
  • Facilitated weekly update meetings and delivered coaching successfully.

Trainer/Retail Sales Associate

Footlocker, Foot Action, And Kids Footlocker
El Paso
08.2018 - 02.2020
  • Delivered high-volume retail service, achieving repeat customer loyalty.
  • Trained new staff on point of sale procedures and visual merchandising.
  • maintained stock accuracy and merchandise standards.
  • Recognized twice as Employee of the Month.

Education

High School Diploma -

Horizon High School
El Paso, TX
06-2018

Some College (No Degree) - Business Management

The University of Texas in El Paso
El Paso, TX

Skills

  • Leadership and team development
  • Customer satisfaction and service recovery
  • merchandise and sales strategy
  • staff scheduling and training
  • inventory control and POS system
  • bilingual communication (English and Spanish)
  • Microsoft Office (Excel, Word)

Accomplishments

  • Employee of the month - 2018-2019
  • constantly exceeded sales/ services quotas in store leadership roles
  • supervised and mentored teams of 20+ associates on major projects
  • developed excel tracking tools for scheduling inventory and performance metrics

Timeline

Assistant Manager

Mister Carwash
05.2024 - Current

Team Lead/Travel Associate

Walmart Realty Execution
10.2022 - 04.2024

Team Leader Manager

DialAmerica
06.2021 - 04.2022

Trainer/Retail Sales Associate

Footlocker, Foot Action, And Kids Footlocker
08.2018 - 02.2020

High School Diploma -

Horizon High School

Some College (No Degree) - Business Management

The University of Texas in El Paso