Arletha Adams
New Braunfels,TX
Summary
- Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Practice Fushion appointment scheduling system to manage over 101 patients weekly. Organized and accurate in managing patient flow. True team player experienced in patient relations and remains cool under extreme pressure. Natural organizational skills with detail-oriented focus. Energetic Receipionist offering wealth of experience in Hardworking, educated and willing to go extra mile to complete tasks. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team. Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Meticulous Receptionist with 20 years of experience in the Medical Field . Fantastic attention to detail, collaboration skills and typing. Committed to streamlining organizational procedures to optimize office settings
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Central Texas Allergy And Asthma
New Braunfels, TX
02.2007 - Current
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Organized paperwork such as charts and reports for office and patient needs.
Billing Assistant and Telephone Operator
Hill Country Medical
New Braunfels, TX
07.2002 - 09.2006
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
Education
No Degree - Medical Manger Course
Midland College
Midland, TXSkills
- Insurance Claims
- Front Desk Operations
- Patient Data Processing
- Invoice Preparation
- Call Transfers
- Equipment Troubleshooting and Maintenance
- Reminder Calls
- Medical Recordkeeping
- Office Supplies and Inventory
- Advising Patents
- HIPAA Guidelines
- Organization and Time Management
- Data Entry Software
- Medical Records Verification
- Patient Eligibility Requirements
- Referral Tracking
- Healthcare Administration
Timeline
Medical Receptionist
Central Texas Allergy And Asthma
02.2007 - Current
Billing Assistant and Telephone Operator
Hill Country Medical
07.2002 - 09.2006
No Degree - Medical Manger Course
Midland College