Carol Hicks
Webster Chiropractic Care
WEBSTER,NY
19
years of professional experience
Detail-oriented professional with experience in dental and medical offices. Proven expertise in treatment planning, dental claims submissions, and payment posting. Strong problem-solving skills and adaptability foster effective responses to challenges. Committed to enhancing practice efficiency and contributing to organizational goals.
Work History
Medical Receptionist
3 Years 11 Months- Maintained patient records accurately, utilizing electronic health record (EHR) systems for quick access.
- Streamlined office procedures, improving patient check-in times and overall satisfaction.
- Managed front desk operations, ensuring smooth patient flow and efficient appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Led initiatives to improve office efficiency, resulting in enhanced team productivity and workflow optimization.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced administrative errors by consistently verifying insurance information.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Dental Office Administrator
4 Years 4 Months- Coordinated insurance verification processes, ensuring accurate billing and patient coverage.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Oversaw electronic health record management, maintaining data accuracy and compliance with regulations.
- Developed patient communication protocols, improving overall satisfaction and engagement.
- Facilitated patient check-in and check-out processes, streamlining front office operations for optimal service delivery.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
Education
No Degree - Dental Assisting
Skills
Medical terminology
Medical billing
Claims processing
Insurance checks
Insurance checks
Insurance claims
Co-pay management
Dentrix proficiency
Billing and coding
Proficient in [software]Dentrix
Front desk operations
Appointment scheduling
Verification processes
Telephone etiquette
Timeline
Medical Receptionist
Webster Chiropractic Care
2022.09 - CurrentRead More
Dental Office Administrator
Lilac Family Dental
2007.04 - 2011.08Read More
Rochester Dental Assistant School
No Degree from Dental Assisting
Read More