Arlette Capellan
Passaic
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at LA Fitness. Excelled in complaint resolution and promotional support, enhancing customer loyalty and exceeding service standards. Skilled in scheduling and fostering empathetic client relationships, achieving remarkable client satisfaction rates.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dealer
09.2023 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Waitress
Fiesta
04.2023 - 09.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Customer Service Representative
LA Fitness
02.2023 - 09.2024
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier Team Lead
10 Spot Madrag
11.2022 - 07.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored areas for security issues and safety hazards.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Passaic County Community College
Paterson, NJ05-2026
Skills
- Scheduling
- Complaint resolution
- Account updating
- Promotional support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Dealer
09.2023 - Current
Waitress
Fiesta
04.2023 - 09.2024
Customer Service Representative
LA Fitness
02.2023 - 09.2024
Cashier Team Lead
10 Spot Madrag
11.2022 - 07.2023
High School Diploma -
Passaic County Community College
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