Arlette Hardy
San Antonio,TX
Summary
Transformative student success leader with 16 years in higher education, enhancing access and completion for adult and post-traditional learners. Expert in designing and implementing student-centered strategies, fostering collaboration across teams, and leveraging data for continuous improvement. Doctoral candidate in Leadership for Education Equity, expected completion December 2026.
Overview
16
16
years of professional experience
Work History
Program Manager, Student Affairs
Colorado Community College System
03.2024 - 06.2026
- Designed and implemented scalable learner services for statewide virtual workforce education initiative, enhancing support strategies across enrollment, onboarding, persistence, completion, and workforce transition.
- Led learner success strategy supporting nearly 3,000 adult workforce learners from launch through June 2026, with quarterly completion rates consistently at or above 80%.
- Developed and implemented student success policies, processes, and operational frameworks supporting adult learners across asynchronous, short-term, and employer-sponsored programs.
- Provided day-to-day supervision, coaching, and workload direction for the Learner Support Coordinator, strengthening team capacity and accountability for learner support operations.
- Designed and launched an employer-sponsored cohort model, collaborating with internal teams and employer partners to expand access and strengthen learner completion outcomes.
- Analyzed enrollment, engagement, completion, and learner success data to evaluate program effectiveness, identify trends, and guide continuous improvement.
- Informed executive decision-making through performance reporting, strategic recommendations, and cross-functional planning with academic affairs, technology, finance, and workforce development partners.
Student Success Specialist
Colorado Community College System
07.2022 - 03.2024
- Managed caseload of 400 adult workforce learners, providing individualized advising, coaching, and resource navigation to enhance persistence and completion rates.
- Implemented student success strategies for a grant funded virtual workforce education initiative, addressing barriers to engagement and supporting learner retention and completion.
- Designed and delivered onboarding resources, student support programming, and engagement initiatives to strengthen the learner experience from enrollment through program completion.
- Analyzed learner engagement and success data to identify trends, address emerging needs, and inform continuous improvement of student support services and program delivery.
- Collaborated with internal and external partners to connect learners with academic, financial, and community resources needed to overcome barriers to completion.
3rd Party Billing Specialist
University of Colorado Colorado Springs
07.2021 - 07.2022
- Served as a VA School Certifying Official, managing student enrollment certifications and changes in compliance with federal regulations.
- Managed tuition, fees, and education benefit processes, ensuring accurate student records and timely certification of educational costs.
- Collaborated across campus departments to resolve enrollment and billing issues and support students navigating institutional and federal processes.
- Supported Veteran Affairs orientation and provided individualized guidance to students using VA education benefits.
Veteran Services Coordinator
Community College of Denver
05.2020 - 07.2021
- Coordinated daily operations of Veteran Services Center, ensuring effective student support services and regulatory compliance for veteran and military-connected students.
- Developed and implemented onboarding and transition processes to support enrollment, engagement, and successful transition to college.
- Provided individualized guidance and resource navigation to students navigating institutional processes, education benefits, and available support services.
- Collaborated with campus departments to coordinate comprehensive student support and address barriers to persistence.
- Served as the primary institutional lead for State Approving Agency audits, coordinating documentation, responding to compliance inquiries, and supporting regulatory reviews.
VA Specialist/Administrative Assistant to the Dean
Barton Community College At Fort Riley
01.2015 - 05.2020
- Supported academic leadership in the coordination of academic and student services operations, institutional processes, and regulatory compliance.
- Served as a key liaison among academic leadership, faculty, staff, and students, facilitating communication and resolving operational and student service needs.
- Served as a VA School Certifying Official for the Fort Riley and Fort Leavenworth campus locations, managing education benefit certifications and ensuring compliance with federal requirements.
- Coordinated student records, enrollment related processes, and administrative workflows supporting effective service delivery across campus operations.
Academic Advisor
Barton Community College At Fort Riley
05.2010 - 01.2015
- Advised diverse student populations on academic planning, degree requirements, transfer pathways, and educational goal attainment.
- Supported student onboarding, persistence, and completion through individualized advising, student success planning, and resource referrals.
- Collaborated with campus partners to connect students with academic and support resources to address barriers to student success.
Education
Doctor of Education - Leadership For Educational Equity
University of Colorado Denver
Denver, CO12-2026
Master of Science - Higher Education Student Affairs
Fort Hays State University
Hays, KS05-2022
Bachelor of Science - General Studies
Fort Hays State University
Hays, KS05-2019
Skills
- Student success strategy
- Enrollment and persistence strategy
- Student coaching and advising
- Program design and implementation
- Program evaluation and continuous improvement
- Data-informed decision making
- Employer engagement
- Team leadership and development
- Cross-functional leadership
- Strategic planning and implementation
- Employer and community partnerships
- Adult learner success
Timeline
Program Manager, Student Affairs
Colorado Community College System
03.2024 - 06.2026
Student Success Specialist
Colorado Community College System
07.2022 - 03.2024
3rd Party Billing Specialist
University of Colorado Colorado Springs
07.2021 - 07.2022
Veteran Services Coordinator
Community College of Denver
05.2020 - 07.2021
VA Specialist/Administrative Assistant to the Dean
Barton Community College At Fort Riley
01.2015 - 05.2020
Academic Advisor
Barton Community College At Fort Riley
05.2010 - 01.2015
Doctor of Education - Leadership For Educational Equity
University of Colorado Denver
Master of Science - Higher Education Student Affairs
Fort Hays State University
Bachelor of Science - General Studies
Fort Hays State University