ARLETTE NARANJO ORELLANA
Secaucus
Summary
Experienced customer service professional with a strong background in healthcare and front-desk coordination. Adept at multitasking, maintaining accurate records, and addressing customer and patient concerns efficiently. Committed to providing dependable support and contributing to smooth daily operations.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Schweiger Dermatology Group
Englewood Cliffs
12.2024 - Current
- Oversee front desk operations including patient check-in/check-out, appointment scheduling, and insurance verification.
- Manage daily workflow to ensure timely patient flow and provider readiness.
- Resolve escalated patient concerns with professionalism and discretion.
- Utilize EMR systems to maintain accurate and up-to-date patient records.
- Coordinate with clinical teams to improve communication and operational efficiency.
Front Desk Supervisor
Lifecare Diagnostic Imaging
Clifton
08.2023 - 12.2024
- Supervised front desk operations, enhancing team efficiency and ensuring seamless patient check-in experiences.
- Maintained accurate patient records and managed billing inquiries, ensuring compliance with healthcare regulations.
- Trained and mentored front desk staff, fostering a supportive environment that promoted excellent customer service.
Customer Service Representative
Delta Air Lines, Inc
New York
10.2021 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Delivered excellent customer service to resolve complaints in a timely manner.
- Collected and analyzed customer feedback to enhance service quality.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC 08.2017 - 06/2021
Skills
- Assertiveness
- Scheduling
- Shipping and Logistics
- Data Collection
- Customer Satisfaction
- Customer Consulting
- CRM & EMR Software
- Clerical Support
- Multitasking in a face-paced environment
- Data entry with high accuracy
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Patient Coordinator
Schweiger Dermatology Group
12.2024 - Current
Front Desk Supervisor
Lifecare Diagnostic Imaging
08.2023 - 12.2024
Customer Service Representative
Delta Air Lines, Inc
10.2021 - 08.2024
High School Diploma -
Ashbrook High School
08.2017 - 06/2021