Arlinda Lleshi
Brooklyn,NY
Summary
As a dedicated banking professional with over three years of experience in financial services, I am eager to pivot into an entry-level junior accountant role. My extensive background in the banking industry has honed my analytical skills, attention to detail, and financial acumen. I am well-versed in compliance, transaction analysis, and customer service, which I believe can seamlessly translate into the world of accounting. With a strong foundation in financial principles and a commitment to precision, I am excited to leverage my transferable skills and embark on a new career path in accounting.
Overview
4
4
years of professional experience
Work History
Retail Banker
TD BANK
New York, NY
03.2021 - 03.2022
- Greeted customers and identified customer needs to provide appropriate banking services.
- Identifying and talking to prospective customers about products and services that best suit their needs
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Generated reports on completed transactions for management review.
TELLER II
TD Bank
New York, NY
01.2020 - 03.2021
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
Teller
TD BANK
NEW YORK, NY
06.2019 - 01.2020
- Processing teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Performed daily reconciliation of teller drawer within established limits.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Identified customer interests and needs to refer them to appropriate financial services, such as business, home or personal loans, credit/debit cards, savings accounts or merchant services
- Manage transactions totaling up to 20K each day; recognized for consistently balanced drawers at the end of each workday
Manager/Waitress
BKUK GROUP
01.2017 - 01.2019
- Prepare daily sales reports; Coordinate administrative work with vendors and local contractors
- Deliver checks and collect payments; Provide customer service that promotes high standards for the company
- Organized tables efficiently and in a timely manner
Assistant Manager
VISION FUND ALBANIA
01.2015 - 01.2016
- Data processing for credit clients
- Creating reports for active clients of VFA
- Preparation of daily payment reports for VFA clients
- Information processing for delinquent clients based on the legal steps followed by VFA
- Voucher reconciliation of VFA financial transactions.
Education
MBA CANDIDATE in accounting
Pace University
New York, NYENROLLED IN ACCOUNTING CLASSES
Borough of Manhattan Community College of The City University of New York
New York, NYMaster of Science - Public Administration
Tirana University
01.2015
Bachelor - Business Administration
Tirana University
09.2014
Skills
- Customer-focused approach to solving problems
- Standards of accounting
- General business of knowledge
- Bookkeeping
- General Ledger Entries
- Complex Information Interpretation
- MS Office Proficient
- Accounting Software
Accomplishments
Certificate for employee of the month at TD BANK
Timeline
Retail Banker
TD BANK
03.2021 - 03.2022
TELLER II
TD Bank
01.2020 - 03.2021
Teller
TD BANK
06.2019 - 01.2020
Manager/Waitress
BKUK GROUP
01.2017 - 01.2019
Assistant Manager
VISION FUND ALBANIA
01.2015 - 01.2016
MBA CANDIDATE in accounting
Pace University
ENROLLED IN ACCOUNTING CLASSES
Borough of Manhattan Community College of The City University of New York
Master of Science - Public Administration
Tirana University
Bachelor - Business Administration
Tirana University