Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arline Femmel

Danbury,CT

Summary

Service-oriented and organized candidate seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Nuvance Health/Danbury Hospital
Danbury, CT
03.2014 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Assembled admissions pages and added new pages to patients' charts.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Customer Service Representative

Public Power
Danbury, CT
12.2011 - 10.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly and returned voicemails in timely fashion.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.

Waitress/Server

Benchmark Senior Living
Danbury, CT
09.2009 - 09.2011
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

No Degree - Nursing

Naugatuck Valley Community College
Waterbury, CT

High School Diploma -

Danbury High School
Danbury, CT
06.2009

Skills

  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • BLS (Basic Life Support), Nuvance Health
  • CPR certified

Languages

English
Spanish

Timeline

Patient Care Technician

Nuvance Health/Danbury Hospital
03.2014 - Current

Customer Service Representative

Public Power
12.2011 - 10.2013

Waitress/Server

Benchmark Senior Living
09.2009 - 09.2011

No Degree - Nursing

Naugatuck Valley Community College

High School Diploma -

Danbury High School

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Arline Femmel