Arline Femmel
Danbury,CT
Summary
Service-oriented and organized candidate seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Nuvance Health/Danbury Hospital
Danbury , CT
03.2014 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Assembled admissions pages and added new pages to patients' charts.
- Warmly greeted patients and visitors and made each feel welcome.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Service Representative
Public Power
Danbury , CT
12.2011 - 10.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly and returned voicemails in timely fashion.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Waitress/Server
Benchmark Senior Living
Danbury , CT
09.2009 - 09.2011
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Nursing
Naugatuck Valley Community College
Waterbury, CTHigh School Diploma -
Danbury High School
Danbury, CT06.2009
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Efficient and Detail-Oriented
Certification
- CPCT/A - Patient Care Technician/Assistant
- BLS (Basic Life Support), Nuvance Health
- CPR certified
Languages
English
Spanish
Timeline
Patient Care Technician
Nuvance Health/Danbury Hospital
03.2014 - Current
Customer Service Representative
Public Power
12.2011 - 10.2013
Waitress/Server
Benchmark Senior Living
09.2009 - 09.2011
No Degree - Nursing
Naugatuck Valley Community College
High School Diploma -
Danbury High School
- CPCT/A - Patient Care Technician/Assistant
- BLS (Basic Life Support), Nuvance Health
- CPR certified
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