Arline Rosario
Lorain,OH
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Blue Sky Restaurant
Elyria, OH
06.2016 - Current
- Delivered exceptional service to high volumes of daily customers while multitasking effectively.
- Communicated with hosts, bussers, and kitchen staff to ensure seamless service delivery.
- Trained new employees on restaurant procedures and plating techniques to uphold standards.
- Demonstrated strong interpersonal skills, reliability, and trustworthiness in all interactions.
Human Resources Officer
City Hall Municipality
Isabela, PR
09.2011 - 01.2013
- Prepared reports detailing payroll deductions and changes.
- Executed clerical tasks to support management operations.
- Organized and classified documentation and employee files for improved accessibility.
- Conducted orientation sessions for new employees to clarify company policies and procedures.
- Coordinated employee recognition programs to enhance engagement and morale.
Payroll Assistant Human Resources
Courtyard by Marriott
Aguadilla, Puerto Rico
09.2008 - 02.2011
- Reconciled, squared, and processed weekly payroll for all employees and management.
- Updated payroll system with new hire details, including benefits deductions and leave balances.
- Educated new employees on manual, policies, training protocols, and uniform requirements.
- Managed confidential personnel files to comply with legal regulations regarding sensitive information.
- Collaborated with accounting to streamline activities and ensure accuracy at every step.
Education
Bachelor of Arts - Psychosocial of Human Services
Interamerican University
Aguadilla, PR05.2005
Skills
- Customer service excellence
- Bilingual communication
- Team collaboration
- Employee training and development
- Document management
- Organizational skills
- Confidentiality assurance
- Payroll management
Certification
Certification on Human Resource Management, Training Resources Associates PR, 2009
Languages
Spanish, Native/ Bilingual
Timeline
Server
Blue Sky Restaurant
06.2016 - Current
Human Resources Officer
City Hall Municipality
09.2011 - 01.2013
Payroll Assistant Human Resources
Courtyard by Marriott
09.2008 - 02.2011
Bachelor of Arts - Psychosocial of Human Services
Interamerican University
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