ARLLIN PEREZ MERCEDES
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FPA Support-Patient Coordinator
Mount Sinai Health System
07.2024 - Current
- Greeted and assisted patients in person and via phone, accurately entering and updating insurance and demographic information in the patient chart.
- Verified insurance coverage prior to appointments and communicated any referral or authorization requirements to patients. Obtained and tracked insurance authorizations and referrals.
- Coordinated with clinical staff to ensure timely patient check-in and availability of medical records for providers.
- Processed HIPAA documentation and institutional forms in compliance with healthcare regulations.
- Entered physician orders into the EMR system and prepared prescription refill requests for provider review.
- Collected patient co-pays and issued receipts, adhering to cash handling and billing procedures.
- Scheduled patient appointments, follow-ups, and surgical procedures; assisted with pre-admission and consent forms when needed.
- Responded to incoming calls, scheduled appointments, and documented detailed clinical messages for providers.
- Assisted with charge entry and payment posting; prepared daily deposits as needed.
- Maintained strict compliance with HIPAA and all regulations regarding patient privacy and data security.
- Performed various administrative and clerical duties to support overall clinic efficiency.
Cash Office Associate
TJX Companies
01.2022 - 08.2024
- Executing transactions, making cash deposits, delivering reports to managers, developing more effective accounting methods for company cash, and ensuring each transaction has been put into the daily log.
- Balanced cash drawers for 10 registers daily, identifying and resolving discrepancies with 99.9% accuracy to support loss prevention efforts.
- Accurately rings customer purchases/returns according to established operating procedures. Promoting credit and loyalty programs during customer interactions.
- Monitored and maintained the accuracy of safe counts and change orders, coordinating with armored transport services for secure cash pickups.
- Trained and supported front-end staff on cash handling policies and procedures, helping reduce cash over/short incidents by 20%.
Intern
Mayor's Office Public Engagement Unit
07.2022 - 08.2022
- Connecting people with available and relevant resources, such as Get Covered NYC, Rent Freeze, and Tenant Support Unit, to improve each situation.
- Building communication with people to provide them with programs that can be beneficial through phone banking, managing over 60 calls per hour. Text banking by sending 200 text messages every 5 minutes and canvassing in targeted neighborhoods.
- Active listening establishes trust in communities that need these programs and connect them with resources they need.
- Tabling at events in communities and neighborhoods and answered questions on eligibility and the benefits of these programs for New Yorkers.
Education
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
The Bronx, NY05-2024
Associate of Science - Allied Health/Health Sciences
CUNY New York City College of Technology
Brooklyn, NY12.2021
Skills
- Scheduling and calendar management
- Patient registration
- Medical terminology
- Customer service
- Data entry
- MS office
- Adaptability and flexibility
- Insurance verification
- Retail transactions processing
- Retail merchandising expertise
- Spanish translation
Certification
COVID-19 Contact Tracing, Purdue University Global, 04/01/21
Languages
Spanish
Native or Bilingual
Timeline
FPA Support-Patient Coordinator
Mount Sinai Health System
07.2024 - Current
Intern
Mayor's Office Public Engagement Unit
07.2022 - 08.2022
Cash Office Associate
TJX Companies
01.2022 - 08.2024
Associate of Science - Allied Health/Health Sciences
CUNY New York City College of Technology
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
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